As part of our secure backup process, all backups are stored off-site in a secure, encrypted environment. In case you need to access a backup, you can request it through our dedicated ticketing system, or your dashboard, and our team will assist you with the process.
If your site experiences downtime, our 24/7 monitoring systems will alert us immediately. Our team will then work swiftly to identify the issue and get your site back online. If necessary, we'll restore your site from the most recent backup to ensure minimal disruption to your business.
Our Basic and Advanced Maintenance Plans include weekly backups, and our Premium Maintenance Plan includes daily backups, capturing every change you make. If you have specific backup requirements, please get in touch with our team to discuss customized solutions.