How Does it Work?
We want to provide you with an easy and simple support experience. So here’s how our process works.
Step 1
Request Support
Submit a ticket in our modern and easy to use ticketing system or use one of the other ways to submit a ticket.
Step 2
Ticket Review
Our team of experienced WordPressers will review your ticket and proceed to resolve it in the shortest time possible.
Step 3
Customized Response
We will contact you to let you know that your request has been resolved or if we need any additional information from you.
Done
Specialized Monitoring
After we ensure your request has been resolved, we will continue monitor your website to make sure everything is working properly.
How do you get a new site, you ask?
Here’s how our design/development process works.
Step 1
Form fill out
We need to get some information about how you envision your website to look. So we’ll need colors, logos (not required), images, content, and anything else you want to include.
Step 2
Mockup
With the information we’ve gathered, we’ll design and send over a home-page mockup. From here, you can either approve or request design changes.
Step 3
Development
Once we’ve finalized the design, we’ll set up a staging server where we’ll begin the development process. At this stage, we’ll build out the rest of the pages following the initial design. Once we’ve created them, we’ll follow an iterative process to finalize the development.
Step 4
Publishing it to the web, getting it live!
Once we’ve tested and made sure your website is looking and functioning properly, we’ll go ahead and deliver your website, migrating it live to either our WordPress-tailored hosting or your hosting platform.
We’ll speed up your website. The clock is Ticking!
Here’s how we speed it up.
Step 1
First contact with you
We first need to gather information about your website, analyze it and determine the root of the problem. We will then migrate your website to our testing servers so that we have full control of the files and can make modifications quickly & securely.
Step 2
Optimization of you website
Our team of professionals will then get to optimizing your site. We’ll use our Ticksites-approved plugins to compress images, defer the scripts, videos and minify HTML, CSS, and JS files.
Step 3
Customer review
Next, we’ll run a series of tests on Google Pagespeed Insights, GTMetrix, & Pingdom Tools to ensure your sites speed. We’ll generate the reports and send those over for your review.
Step 4
Final Delovery
After you’ve reviewed the report and checked out your fast-loading site on our servers, we’ll then migrate it back to your server.
WordPress Security You Can Trust
Unlike most WordPress security companies, we do not offer a “fix & forget” service. We have a WordPress specialist working with you to ensure your website is secure and stays secure. Here’s how it works:
Step 1
Sign up
Sign up for an all-inclusive WordPress Maintenance plan. This will include WordPress security services powered by our expert-vetted team of WordPressers!
Step 2
Safety review
Our team of professionals will review your site’s security status and find vulnerabilities you may have.
Step 3
Application of security measures
After identifying any vulnerabilities, we’ll apply security patches, strengthen access points and configure a firewall for 24/7 protection. In the event your site is clear of any threats, we’ll set up all-day security monitoring.
Step 4
Reporting
Finally, we’ll send weekly site reports, letting you know of all changes made on your site as well as any security threats taken care of over the last period.
How it Works?
We create a backup of all your WordPress files and database, so you can rest easy knowing your site is backed up, securely stored, and easily recoverable.
Step 1
Sign up for an all-inclusive Maintenance Package
Our care packages automatically include the backup service. Once signed up for a WordPress care plan, our team of WordPressers will set your site up with the necessary tools to get your site secure and backed up.
Step 2
Configure Your Backup
Our team evaluates your website and is ready to configure the backups. Based on your package, we’ll select how often site backups should be performed, even configuring incremental backups in the process.. We’ll select the files, plugins, themes to backup.
Step 3
Storing it in the Cloud
The backup is made and stored in the cloud under high security standards.
Step 4
Request a Restore
Need a restore? Submit a site restoration ticket via our comprehensive ticketing system or any method you have access to. Our experienced team will restore your site to it’s previous state.
Meet The Team
Frank Lora
CEO – Founder
“Frank has a keen interest in web design & development. Over the last 7 years he’s development an interesting curiosity of all things WordPress that has eventually led him undertake his mission of removing the friction in building and maintaing a WordPress website.”
Henry Ventura
Junior WordPresser
Developer and lover of websites, Henry’s in constant learning of new and old methods to help solve the problems that your website may present. When he’s not wordpressing, he’s enjoying time with friends.
Virginia Mendoza
Junior WordPresser
Virginia always loves a new WordPress challenge, especially when it gets her creative juices flowing. As a new mother, she enjoys the challenge of family as much as she enjoys the Internet.
Santiago Hernández
Senior WordPresser
A lover of the web, and creative by nature, Santiago has over 7 years of experience developing and maintaining websites. from simple builds too complex Websites, Santiago has done it all.
What Our Clients Say About Us
“Great design and quick turn around on my business website. If you are looking for a great web design company, then I recommend WP Gang 100%.”
Jason Jeter
Artist
“I needed to get my WordPress based website up to latest releases for plug-ins and I needed to do upgrades in other areas to improve response time on pages. Then I needed to get some SEO work done on my website. I was looking for someone who could come up to speed quickly and do a good solid job in a timely manner. WP Gang Delivered.”
Michael Hugos
SCM Globe
“Completely happy with WP Gang and their work, we will certainly be working on more projects in the near future (white-label).”
Brent Ellis
Host My Apple