Support Around the Clock
We’ve got you covered if your WordPress website presents problems and you don’t have the tools or the time to fix it. Our team works around the clock to ensure those problems never last for long.
EMERGENCY SUPPORT NEAR YOU
Emergency Support Features
Emergency Support 24/7
Our team spans the globe, so we can support you regardless of what time it is.
Post-Problem Communication
Once we resolve a problem, we’ll contact you to let you know the details of the issue and how to avoid it in the future.
Thorough Testing
We’ll review your website before and after troubleshooting an issue to ensure that all problems get resolved, and everything is in working order.
Website Monitoring
WordPress Gang uses an automatic monitoring system that lets us know if your website has any problems, so we can jump into action as soon as possible.
Detailed Updates
While we’re troubleshooting, we’ll keep you updated throughout the entire process so you can be fully aware of the situation.
Weekly Reports
We provide weekly reports of any and all issues with your website and uptime and downtime reports.
Emergencies Can Happen Anytime
Problems never wait for the perfect moment and always happen when you least expect it. You can be confident WordPress Gang has you covered, whether at 9 PM on a Friday or a sunny Tuesday morning.
Our team is always ready to help you at any time.
YOU WILL ALWAYS HAVE A BENEFIT
Benefits of Emergency Support
Priority Support
We prioritize any emergencies above all others, so you know our support team will take care of you quickly.
Emergency Restoration
We can restore backups of your website at any time, and it’s included in any of our maintenance packages.
Support For All
Our emergency services have you covered whether you’ve got one site or a hundred.
White Label
Our white-label service allows you to offer emergency support to your customers through WordPress Gang.
How Does Emergency Support Work?
Our emergency resolution process is straightforward, so our clients don’t need to worry about additional inconveniences.
Step One
Identify the Problem
If you see your website has issues with its pages or structures, contact us through our ticketing service 24/7.
Step Two
Evaluating Your Website
Once we’ve received your ticket, we’ll evaluate your entire site for bugs, broken plugins, or updates that might be affecting you and fix them.
Step Three
Resolution
Our team works hard to fix any remaining issues with your site and notifies you immediately as soon as it’s resolved.
What Our Clients Say About Us
“Great design and quick turn around on my business website. If you are looking for a great web design company, then I recommend WP Gang 100%.”
Jason Jeter
Artist
“I needed to get my WordPress based website up to latest releases for plug-ins and I needed to do upgrades in other areas to improve response time on pages. Then I needed to get some SEO work done on my website. I was looking for someone who could come up to speed quickly and do a good solid job in a timely manner. WP Gang Delivered.”
Michael Hugos
SCM Globe
“Completely happy with WP Gang and their work, we will certainly be working on more projects in the near future (white-label).”
Brent Ellis
Host My Apple