FAQs

Our process is simple and transparent. You can easily submit your tasks through our dedicated ticketing system and track their progress in real time. Plus, you have direct access to our team via a private Slack channel for any questions or updates.

With our Unlimited WordPress Development Plan, you can submit an unlimited number of tasks within the scope of your plan. However, we handle each task one at a time, finishing it before moving on to the next.

Depending on your chosen plan, you can assign a range of tasks from basic copy and image changes to extensive plugin customizations and theme implementations. If you're unsure whether a task falls within your plan's scope, our team is always available to assist you.

The completion time varies depending on the complexity and size of the task. However, we strive to complete most tasks within 48 hours.

No, we don’t have a physical store location at the moment. We accept only orders through our online shop and we’re shipping all orders with the Swiss Post Service. Please visit our shipping section for more details.

From time to time you will find us at design fairs and popup markets in Switzerland. Subscribe to our newsletter and you’ll receive the latest news.

Our plans are billed monthly. Upon choosing a plan, you'll be charged the plan's cost upfront and then billed again each month on the same date.

Our focus is on providing continuous, long-term value through our monthly plans. Therefore, we don't usually take on one-time projects. However, please reach out to us with details of your project, and we can discuss the best way to assist you.